Frequently Asked Questions

Check-in time is anytime after 16:00 and check-out time is before 11:00. Early check-in and late check-out may be available, subject to availability. For direct bookings, we may offer early check-in and/or late check-out at no extra charge where possible.

The minimum stay at all CHV units is two (2) nights. If you are interested in long stays of more than 30 nights, contact us directly for our best available rate.

We offer three cancellation policies: Free7, Free14, and Non-Refundable. Under Free7 or Free14, you may cancel up to 7 or 14 days respectively before check-in for a 100% refund. Under Non-Refundable, the total price is charged after booking confirmation and is not refundable.

Pets are not permitted unless expressly approved by CHV in writing before arrival. If an unauthorised pet is brought into the property, additional cleaning and related costs will be charged.

All units provide necessary arrival essentials such as tea, water, cookies, vinegar, olive oil, espresso capsules, salt, pepper, sugar, and zero-calorie sugar.

For stays longer than seven (7) nights, one complimentary mid-stay clean (‘Refresh’) is included. Departure cleaning is included, provided the property is left in a reasonably tidy condition.

Yes! Repeat guests can receive 10% off their next booking when booking directly via our website. The discount is subject to availability and applicable offer terms.

Where a property includes a private or shared pool, the pool is for registered occupants only. Guests must follow poolside signage and all applicable health and safety rules. Children must be supervised at all times.

Cyprus uses UK-style plugs (three rectangular pins). Please bring an appropriate adapter if needed. These are also widely available at airports and local shops.

If something is broken, missing, or not working upon arrival, please notify us as soon as possible so we can address it promptly. You will not be charged for issues that are not caused by you, provided they are reported promptly.

Cyprus is a year-round destination with over 340 days of sunshine. The peak season runs from June to September with temperatures of 30-35 degrees Celsius, perfect for beach holidays. Spring (April-May) and autumn (October-November) are ideal for sightseeing, with pleasant temperatures of 22-28 degrees and fewer crowds. Even winter (December-March) is mild, averaging 15-17 degrees along the coast. Read our Cyprus travel guide for seasonal planning advice.

Our Limassol properties are approximately 50 minutes from Larnaca Airport (70 km via motorway). Paphos properties are around 20 minutes from Paphos Airport (15 km), and Aphrodite Hills properties are approximately 30 minutes from Paphos Airport (25 km). We can arrange airport transfers through our extra services.

Yes, many of our properties are well-suited for families. Most units have fully equipped kitchens, spacious living areas, and access to swimming pools. Baby cots and high chairs are available on request. Properties with multiple bedrooms and child-friendly amenities are clearly indicated on each listing page. We recommend browsing our full collection and filtering by guest count.

Yes, all of our properties include complimentary high-speed WiFi. The connection is suitable for streaming, video calls, and remote working. Network details are provided in the welcome information upon check-in.

Simply browse our properties, select your preferred dates and guest count on the property page, and follow the booking steps. Booking directly with us guarantees the best available rate, and you may benefit from extras such as flexible check-in times and complimentary early check-in or late check-out when available. If you have any questions, our team is happy to assist via the contact page.

Yes, we welcome long-term guests. For stays of 30 nights or more, we offer special monthly rates that are significantly lower than the standard nightly price. Long-term stays include complimentary weekly housekeeping. Contact us directly for a personalised quote.

Most of our properties include dedicated parking, either private covered parking or designated outdoor spaces. Specific parking details are listed on each property page. For properties in central Limassol, free street parking is generally available nearby.

Each of our three locations offers a wealth of activities. Limassol has a vibrant marina, waterfront dining, and the Troodos Mountains nearby. Paphos is a UNESCO World Heritage Site with ancient ruins and the Akamas Peninsula for hiking. Aphrodite Hills offers championship golf, spa facilities, and tennis. All areas have beautiful beaches within walking distance or a short drive. See our Why Cyprus page for more reasons to visit.