Booking & Stay
These Terms and Conditions ("Terms") apply to your use of our website (premiumliving.com.cy) and, where relevant, to enquiries, bookings and services provided by Premium Living ("CHV", "we", "us", "our"). Additional terms may apply to specific services, properties, promotions, or bookings.
By accessing or using this website and/or making a booking with CHV, you confirm that you have read, understood, and agree to be bound by these Terms.
Unless stated otherwise, all content on this website is owned by or licensed to CHV and is protected by applicable intellectual property laws. You may not copy, reproduce, publish, distribute, display, modify, reverse engineer, decompile, transmit, sell, market, monetise, or otherwise exploit any website content without our prior written permission.
You agree to use this website only for lawful purposes and in accordance with these Terms and applicable laws.
Minimum Duration of Stay: The minimum stay at all CHV units is two (2) nights. For stays of more than 30 nights, contact us directly for our best rate.
Check-in, Check-out, and Luggage: Check-in time is 16:00 and check-out time is 11:00. Early check-in and late check-out may be available, subject to availability. If a guest remains after 11:00 without prior approval, a minimum fee of €50 will apply.
Optional Extras: Guests may request additional extras including early check-in, late check-out, baby high chair, and travel cot.
Essentials Provided: All units provide arrival essentials such as tea, water, cookies, vinegar, olive oil, espresso capsules, salt, pepper, sugar, and zero-calorie sugar. We also provide complimentary travel-size shampoo, conditioner, and body wash.
The full amount is charged when you book. There is no deposit and no part payment: whether you pay by card at checkout or by bank transfer against a quote from our team, the booking is paid in full at the time it is made, and the dates are confirmed once that payment clears.
Card payments are processed by Viva Wallet. Bookings made through a channel partner are governed by that partner's payment terms instead.
One policy applies to every property we let directly: cancel free of charge up to 7 days before check-in for a full refund. Within 7 days of check-in the booking is non-refundable.
To cancel, contact us by email or WhatsApp. Refunds go back to the card used for the booking, and are typically initiated within 24 hours of the cancellation.
Bookings made through a channel partner such as Booking.com or Airbnb follow the cancellation terms shown by that partner at the time of booking, which may differ from the above.
CHV-managed properties are privately owned and may vary in layout, decor, furnishings, and equipment. Photographs are indicative and for illustrative purposes.
Maximum occupancy is two (2) persons per bedroom unless stated otherwise. Parties are not permitted. Outside visitors are not allowed without prior written approval. Breaches may result in penalties starting from €2,000.
For stays longer than seven (7) nights, one complimentary mid-stay clean is included. Departure cleaning is included, provided the property is left in a reasonably tidy condition.
Where a property includes a private pool: the pool is for registered occupants only; guests must follow poolside signage; children must be supervised at all times.
Weekly energy consumption limits may apply. Excess usage is charged at €0.35 per unit (kWh).
You are responsible for any loss, breakage, or damage caused during your stay, excluding normal wear and tear.
On departure: switch off all lights; if the property has a dishwasher, load it and start a cycle; place the key back in the key box. Lost keys will be subject to a lock replacement fee.
Parents/guardians are responsible for supervising children at all times. Extra caution around balconies, stairs, swimming pools, and outdoor areas.
Our properties are not specifically designed for disabled access unless explicitly stated. Contact us before booking for suitable options.
Guests are responsible for obtaining suitable travel insurance.
CHV is not liable for disruptions caused by events outside our reasonable control, including natural disasters, severe weather, or utility outages.
Pets are not permitted unless expressly approved in writing. Unauthorised pets will incur additional cleaning costs.
Smoking is not permitted inside any property. Additional cleaning charges may apply if smoking is detected.
Repeat guests can receive 10% off their next booking when booking through our website. Please contact our Guest Support team to receive your exclusive promo code.